How do I get started with Concept Care?

You can call us on 1800 266 237 (1800 CONCEPT) or email us at enquiries@conceptcare.com.au. Our Care consultants will answer all your questions and guide you through the entire process. We offer a free no-obligation consultation.

What are the various services provided by Concept Care?

We provide a range of in-home care services that are not limited to,

  • Personal Care (Standard & Complex)
  • Flexible/In-Home Respite Care
  • Complex Needs Support
  • Domestic Assistance
  • Meal Preparation
  • Gardening Assistance
  • Community Access
  • Travel & Transport
  • Companionship
  • 24-hour Service

Are these services subsidised by the Australian Government through NDIS & My Aged Care?

Depending on your circumstances, you may be eligible to access our services through either NDIS / HCP / My Aged Care. You can also access our services as a private client and our care consultant will be able to assess your circumstances and tailor a competitive service package that is best suited to you.

What are the costs involved for the various services provided?

Our service fees are as stipulated by the NDIS price guidelines set by the NDIS safeguards commission.

If you are a home care package client/private client, please contact us for a competitive package.

Can culturally-sensitive support staff be requested for?

Yes, you can, and we will endeavour to fullfill your requirements from our diverse pool of care staff from multicultural backgrounds who are trained to be culturally sensitive and respectful of all your needs and preferences.

To which regions are these services available?

We service Sydney (NSW) & Adelaide (SA) metropolitan areas. To check whether we serve in your area, please contact us.

How do we safeguard your privacy?

As a registered NDIS service provider we are obliged to meet our legal and ethical obligations to respect the rights and privacy of the people we support. Your information will not be disclosed to anyone without your approval.

How can you offer feedback or make a complaint?

You can provide us your feedback by emailing us at info@conceptcare.com.au or calling us on 1800 266 237. If you are not satisfied with our response you can contact the NDIS Quality and Safeguards Commission at 1800 800 110.

What are your rights as a service receiver?

You have a right to:

  • Safe and high quality care and services
  • Be treated with dignity and respect
  • Have your identity, culture and diversity valued and supported
  • Live without abuse and neglect
  • Be informed about your care and services in a way you understand
  • Access all information about yourself, including information about your rights, care and services
  • Have control over the choices you make regarding your care, your personal and social life
  • Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
  • Your independence
  • Be listened to and understood
  • Have a person of your choice, including an aged care advocate, support you or speak on your behalf
  • Complain free from reprisal, and to have your complaints dealt with fairly and promptly
  • Personal privacy and to have your personal information protected
  • Exercise your rights without it adversely affecting the way you are treated